Last Updated: July 20, 2026
At La Cuisine des Gourmands, we are committed to providing authentic African culinary products and services. Please review our Refund & Return Policy before making a purchase.
Digital Products
All digital products are non-refundable and non-returnable.
This includes, but is not limited to:
- Digital cookbooks (eBooks)
- Downloadable recipe guides
- Any other digital content available for purchase on our website
Because digital products are delivered electronically and can be downloaded immediately, we are unable to offer refunds, exchanges, or cancellations once a purchase has been completed.
Please ensure that you review the product description carefully before placing your order.
Cooking Sessions and Culinary Services
We may offer one-on-one cooking sessions or other culinary-related services designed to help you learn and prepare authentic African recipes.
For these services:
- Cancellations made at least 48 hours before the scheduled session are eligible for a full refund or may be rescheduled at no additional cost.
- Cancellations made less than 48 hours before the scheduled session are non-refundable.
- Failure to attend a scheduled session without prior notice will not be refunded.
If La Cuisine des Gourmands needs to reschedule a session, you will be offered the option to reschedule or receive a full refund.
Food Products
Due to food safety regulations and the perishable nature of food products, all food sales are final.
This includes:
- African spice blends
- Dried herbs and seasonings
- Traditional recipe mixes
- Packaged food products
- Any other edible products sold through our website
For health and safety reasons, we do not accept returns, exchanges, or refunds on food items once they have been shipped or delivered.
Please ensure that you review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery.
To process your request, please provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged or incorrect product and packaging
After reviewing your claim, we may offer one of the following:
- A replacement product
- Store credit
- A partial or full refund (at our discretion)
Lost or Delayed Packages
Once an order has been shipped, delivery times are the responsibility of the shipping carrier.
La Cuisine des Gourmands is not responsible for shipping delays caused by:
- Postal or courier service delays
- Weather conditions
- Customs processing (if applicable)
- Incorrect or incomplete shipping information provided by the customer
If your package appears to be lost in transit, please contact us as soon as possible. We will gladly assist you in opening an investigation with the shipping carrier.
Refunds or replacements for lost packages will be considered on a case-by-case basis and may depend on the carrier’s investigation and shipping insurance coverage, if applicable.
Order Cancellations
Orders may only be cancelled if they have not yet been processed or shipped.
Once an order has been:
- Downloaded (digital products),
- Prepared for shipment (food products), or
- Scheduled (culinary services),
it can no longer be cancelled or refunded unless otherwise stated in this policy.
Contact Information
If you have any questions regarding your order or this Refund & Return Policy, please contact us.
La Cuisine des Gourmands
We appreciate your support and look forward to sharing the authentic flavours and traditions of African cuisine with you.
.